Answers to Our Most Frequently Asked Questions
Find quick answers about moving services, packing, storage, scheduling, estimates, specialty items, and what to expect on moving day.
01 What areas do you serve?
We proudly serve Marietta, Ohio, Parkersburg, West Virginia, and communities throughout the Mid-Ohio Valley. We also provide long-distance and interstate moving services for customers relocating beyond the region.
02 Do you provide residential and commercial moving services?
Yes. We handle residential and commercial moves of many sizes, including homes, apartments, offices, businesses, warehouses, healthcare facilities, and specialized commercial relocations.
03 Can you help with packing and unpacking?
Absolutely. We offer full and partial packing and unpacking services. Our team can also provide professional packing materials to help protect your furniture, household goods, electronics, artwork, and other belongings during transit.
04 Are you licensed and insured?
Yes. Five Star Moving & Storage, Inc. is licensed and insured, helping provide additional confidence and peace of mind throughout your move.
05 Do you offer storage solutions?
Yes. We offer secure short-term and long-term storage options for household belongings, office furniture, commercial inventory, equipment, and other items that need a safe place between pickup and delivery.
06 How far in advance should I schedule my move?
We recommend scheduling at least two to four weeks in advance, especially during busy moving seasons. However, availability changes, and we will always do our best to accommodate last-minute requests.
07 What types of items can you move?
We move furniture, appliances, boxes, office equipment, electronics, commercial inventory, and many specialty items. Depending on the project, we can also assist with hot tubs, pianos, safes, antiques, medical equipment, and oversized belongings.
08 How is the cost of a move determined?
Pricing depends on factors such as distance, shipment size, access conditions, requested services, required labor, storage needs, and specialty handling. We provide free estimates so you can understand the expected cost before moving day.
09 Can I get a free moving quote?
Yes. You can request a free, no-obligation estimate by calling our office or submitting the quote request form on our website.
10 Do you provide moving supplies?
Yes. Moving boxes, tape, wrapping materials, and other packing supplies are available to help make packing safer, easier, and more organized.
11 What happens if something is damaged during the move?
Our crews take precautions to protect your belongings and property. In the rare event of damage, coverage options and the applicable claims process will be explained so the issue can be reviewed and resolved promptly.
12 Can I move during the weekend or after hours?
Flexible scheduling, including certain evening and weekend moves, may be available depending on the size of the job, location, and crew availability. Contact us early to discuss your preferred timeline.
13 What should I do to prepare for moving day?
Clearly label your boxes, separate important documents and valuables, secure fragile items, and confirm that walkways are accessible. Keep medications, identification, keys, chargers, and other essentials with you rather than placing them on the moving truck.
14 Can you disassemble and reassemble furniture?
Yes. Furniture disassembly and reassembly can be included when appropriate. Let us know what items require attention when scheduling your estimate so the crew can arrive prepared.
15 How do I get started?
Call our office or submit a request through the website. Tell us where you are moving, your preferred date, the approximate size of your move, and any packing, storage, or specialty-service needs. We will help you take the next step.
Prepare for Success With Five Star’s Packing Tips
A little preparation can make moving day faster, safer, and much less stressful.
Pack an essentials bag containing medications, toothbrushes, toiletries, chargers, clean clothes, and anything else you may need before your boxes are unpacked.
Wrap dishes, glasses, mugs, and other breakables carefully. Plates are often safer when packed vertically instead of stacked flat.
Place heavier belongings in smaller boxes or near the bottom of larger boxes to reduce shifting and help prevent damage.
Store screws, brackets, cords, remotes, and other small components in labeled bags so they remain with the item they belong to.
Take photos of your television, computer, and entertainment-system connections before unplugging them to make setup easier later.
Use vacuum-seal bags for out-of-season clothing, comforters, and bedding to reduce the amount of space they require.
When possible, arrive at your new home early enough to inspect and clean each room before furniture and boxes begin arriving.
Label each box with both its contents and destination room. Use clear labels on multiple sides so movers can identify it quickly.
Still have a question?
Speak with the Five Star team about your move, timeline, or estimate.
